Hard to find stone. Was great service.
I love this sample, and hope to use it in my new bathroom! It matches perfectly with my vanity, and complements the teal shower wall tile!
These tiles are supposed to be a set to be used as a checkerboard tile. They are not equal thicknesses and a waste of money to order a sample.
TThank you for your purchase. Two important things: first, samples are for color and shade purposes so you can see how they look in person. If you check the item specifications, you can view the thickness and all information before reviewing. We hope you reached out and asked any quick questions. Also, there is a note for all samples in the box stating they are for shade and color. Secondly, if you refer to the checkerboard specification section, you can determine if you want to create a checkerboard pattern - some tiles may have different thicknesses and edges, but they always meet industry standards. Thank you for ordering samples. In your case, the tiles are of the same thickness, so there is nothing wrong with the actual item.
Great product. Delivery was without incident.
Absolutely luxuriously beautiful - and goes perfectly with my dolomite and bardiglio flooring. It's white, but has a very subtly movement that is perfect for baseboard trim. Plus, the person helping me with the sale knew his products well and was very helpful. I couldn't be more delighted!
Got the wrong tile
The customer purchased Emperador Dark Marble Basketweave with Crema Marfil Dots Mosaic Polished, and we sent the exact item. We have not received any feedback, email, call, or text from the customer regarding receiving the wrong item. It is possible that they ordered the wrong item, but we shipped out the merchandise they ordered. We have pictures of the order before shipping, so from our side, the order was correct. However, if they did order the wrong item, we have not been contacted for an exchange or any other resolution.
I have been looking for this tile for a lone time. This is the exact tile I needed.
Why would you even send that "Sample" cost me 9 bucks that. Very unimpressed.
Hi Jeffrey,
Thank you for your feedback.
The item you purchased was a sample, which is a small swatch piece intended to show the material, color tone, and finish — not a full tile. Natural stone products, especially mosaics with random layouts, can vary slightly in appearance from piece to piece due to their natural characteristics.
When you contacted us, we requested a photo to confirm that the correct item was sent, and it was indeed the same material as ordered. Please note that samples are cut swatch pieces and may not represent the full pattern layout of the complete tile.
We appreciate your purchase and your understanding of the natural variation that comes with authentic stone products.
Thank you.
This trim is just what I needed. I was able to pick it up the day after I ordered it and John was great with addressing some concerns I had. I will definitely order from Surfaces Galore again when the need arises.
We needed pillowed for a tub replacement in order to have a walk-in shower. This was the closest to what we needed. The color is great as well as the travertine appearance, so these are blending in well. Expedited shipping was great, too.
Thank you for your feedback. We’d like to clarify this for future customers.
The item purchased is 2x2 tumbled black marble, which is a natural stone. As clearly noted in the product description, tumbled marble must be sealed to reveal its true, enriched color. When unsealed, black marble will naturally appear lighter, dusty, or grayish—this is normal and expected. Once a sealer is applied, the color deepens significantly and becomes much darker, showing the true black tone of the stone.
A simple way to preview the final color before sealing is to apply a small amount of water to the surface (for example, with a damp cloth). This temporarily shows how the marble will look after sealing.
The material provided was correct, authentic, and consistent with the listing. Because this is a natural stone characteristic—not a defect—and the product was not returned, a refund is not applicable.
We always encourage customers to review installation and care notes carefully, as proper sealing is an essential step for tumbled marble to achieve its intended appearance.
If accuracy matters to you, do not skip getting a sample. I needed a travertine tile matching the specs including the thickness listed on the Surfaces Garlore Website. I swapped messages & chatted to confirm the dimensions & inventory. Thank goodness I also requested the sample, the actual tile was over 1/8" off the listed specs for thickness--a complete disaster if I had actually followed thru to a purchase & ship across the several states from Anaheim to my jobsite. Although the color of the tile, the brushed finish & the edge detail were right, the THICKNESS was very much not right--unfortunately for me, I am now back to my search & frustrated that my questions prior to samples were basically not replied to with accuracy. Travertine is a beautiful natural product & variance between lots happens--this just shows sloppy business practice & really poor custormer service.
Thank you for sharing your feedback and for taking the time to order a sample.
To clarify from the beginning: the item description and specification on our website accurately reflect the production material, and the thickness is clearly stated on the specification page. Samples are provided to show color range, surface finish, and edge detail only. Samples are not intended to represent exact size or thickness tolerances, which are always listed separately under product specifications.
As noted on our product page, all dimensions listed are nominal, which is standard across the natural stone industry. Travertine is a natural material, and variations in thickness, color, surface texture, and edge detail are normal and expected, especially with unfilled, brushed, and chiseled-edge finishes.
For additional clarity, 18x18 travertine tiles are produced at a nominal thickness of approximately 1/2 inch across the industry. A true 3/8' thickness in an 18x18 travertine tile is not an industry-standard production and is generally not available due to structural and handling limitations of natural stone at that size.
This is precisely why we strongly recommend ordering a sample before placing a full order—to physically review the material’s characteristics prior to shipment. In this case, the sample fulfilled its purpose by confirming whether the material met your project requirements before committing to a cross-country order.
The fact that the color, brushed finish, and chiseled edge met your expectations confirms that the sample accurately represents the production material supplied by the quarry and factory.
We understand that exact tolerances can be critical for certain projects; however, natural stone is not a manufactured product, and exact thickness uniformity cannot be guaranteed.
We appreciate your feedback and wish you the best with your project moving forward.
Looks like a great product. I cannot wait to order this for our project.
I like the color and I think it will complement my bathroom.
Great product quality, style and price.
Great customer service.