Tell us where and you'll be subscribed with our offer!
I ordered samples of this brushed travertine after an online chat to confirm dimensions, availability. Good thing I did, although the lot color was much darker than pictured & the thickness was dramatically off--so much so I actually called to verify the "correct product" was actually sent to me.
Thank you for taking the time to share your feedback and for ordering samples with us. We truly appreciate it.
As shown on the product page, the main image reflects a lot photo of full tiles, while samples are small swatches. Because natural stone has wide variation in color, tone, and movement, small samples may appear darker or different and cannot fully represent the overall range of a full lot. This is exactly why we encourage sample orders before purchasing.
Regarding thickness, the product specifications on the item page clearly list the exact thickness as 1/2' you can see , and natural stone can have minor tolerances due to the manufacturing and finishing process always its under industry standarts . This is normal for brushed and chiseled travertine and does not indicate an incorrect product.
Samples are offered so customers can review the material in person before committing to a full order, especially since travertine is a natural stone, not a man-made product, and every piece is unique.
Thank you again for your sample purchase and for reaching out with your questions. We’re always happy to assist and wish you the best with your project.
Kind regards,
Surfaces Galore Team
Great product quality, style and price.
Great customer service.
