the tile was good quality but i decided to go in a different direction
"Snow white" suggests white. The samples Surfaces Galore were not all reflective of the actual product received- samples were much whiter- product very grey. I should have looked at every piece prior to install. Product great other than color.
Thank you for your feedback and for sharing your photo—we truly appreciate it.
We understand your concern regarding the color. As this is a natural stone product, variation in tone—including warmer or grayer shades—is part of its natural character.
Our sample program is specifically designed to give a realistic representation of the material. For that reason, we aim to send samples that reflect an average, random selection from the lot rather than the absolute whitest pieces, so customers have a more accurate expectation of how the overall order will look once installed.
That said, we understand how lighting conditions and installation can sometimes make the material appear different than expected. We also always recommend reviewing all pieces prior to installation to ensure they meet your preference.
We’re glad to hear you’re happy with the product quality overall, and we will continue working to improve how we communicate these natural variations.
If there’s anything further we can assist you with, please feel free to reach out to us directly.
Thank you again for choosing Surfaces Galore.
very nice product and packaged very well.
have not rec'd it yet-where is it???
Hi Dave,
Thank you for your feedback. We completely understand how important timely delivery is, and we’d like to clarify the timeline for your order.
Your order was placed on April 13, 2026 at 5:15 PM, and it was processed and shipped out promptly from our Anaheim, CA warehouse. According to USPS tracking, the package was accepted on April 14, 2026 at 5:06 PM and departed our local distribution center on April 15, 2026 at 2:03 AM.
At this point, the shipment is in transit within the USPS network, and the current delay is unfortunately with the carrier, not due to any delay on our end.
We always ship orders as quickly as possible—especially sample orders—but USPS First Class / Ground services are not overnight services, and transit times can vary depending on the destination and carrier conditions.
We kindly ask for your understanding, as expecting overnight delivery from a standard shipping method is not realistic, and we fulfilled and shipped your order within a normal and timely manner.
That said, we are actively monitoring the shipment and are happy to assist if there are any further issues.
We truly appreciate your business and hope the material meets your expectations once it arrives.
Best regards,
Surfaces Galore Team
This was the exact match to our existing tile.